SHIPPING POLICY

Please review our shipping policies and procedures meticulously before purchasing.

SHIPPING OVERVIEW

  • About shipping methods: Your purchases are determined by the types of items ordered.

    Orders placed after 4 pm EST will be processed the following business day. Orders placed after midnight EST on Friday will begin processing the following Monday.

    Our Creations, Bespoke, and Special orders require a 4-6 weeks approximate lead time.

    In-stock items ship within the continental US in 10-12 business days.

  • We provide safe delivery options to accommodate your lifestyle and budget. We have some categories to assist you in choosing the best shipping for your items and place.

    SMALL ITEMS

    Small parcels will be weight-based, made via FedEx or UPS, and delivered Monday – Saturday, with select markets delivered on Sunday. Typical delivery is 3 – 7 business days from the shipment date. You will receive a confirmation e-mail once your order has shipped; signatures are not required for these deliveries unless otherwise requested. If you need expedited shipping. Don't hesitate to contact us before placing the order so we can make the demarche.

    LARGE ITEMS

    We provide Threshold Delivery and White Glove Delivery for all large furniture items. Typical delivery is 3–5 weeks from shipment date (within the contiguous US). 4-hour delivery window. We work with expert carriers specializing in furniture shipment for safe and successful deliveries, including inside delivery and removing all packaging materials. A Declare USA agent will call you to schedule an appointment for your desired delivery time. Signatures are required for all deliveries unless otherwise stated.

    IN-HOME

    Furniture ships with full-service in-home delivery, which includes placement in your room of choice, assembly, and removal of packaging. Typical delivery takes 1–3 weeks from the date of shipment within the contiguous U.S. 4-hour delivery window. Please note, that scheduling options are subject to delivery location

    INTERNATIONAL SHIPPING

    We are delighted to offer international shipping to any destination and assist you with responsibility. Declare USA packages are shipped via our global shipping service partner. Delivery can take place in 7-10 business days. Orders are usually picked, packed, and ready to ship within 10 business days of placing an order. A business day is considered to be Monday through Friday, excluding holidays.

    The shipments outside the US may be subject to import duties and taxes, which are the recipient's sole responsibility. Contact us via E-mail for further information about specific duties and taxes for your country. In addition, we are required by law to disclose the total value of package contents and cannot alter the value of your invoice or receipt.

    PREPARING FOR DELIVERY

    You will receive a scheduling call within 3 to 5 days after placing your order to discuss it and provide the delivery information. Inform our sales representative of any concerns or particular requirements you have to guarantee safe and successful delivery, including but not limited to lobby drop-offs, narrow driveways, gated entry points, and multiple flights of stairs. Please note that you are responsible for checking that your items will fit through doors, staircases, and elevators in their packaging before placing your order. Product and package dimensions are included in the product description on our website. Failed delivery due to the inability to access your home will incur additional charges. You will receive a call within 24 hours before your scheduled delivery date with an estimated delivery window.

    Please note that while we may be able to have your order shipped to a freight forwarder, once the shipment is in their hands, Declare USA is released of all responsibility for issues that may arise during and as a result of the freight forwarding process. Existing furniture and rugs must be removed inside the desired delivery space. Local and 3rd party carriers DO NOT move existing furniture with any orders. Long flights of stairs may require an extra service fee. Restrictions may apply.

    For deliveries in New England County and NYC Areas (Declare USA CREW), this service is an extra flat-rate fee of $150 (plus taxes) and includes removing or moving your old or existing furniture.

    RECEIVING PIECES

    For security purposes, our delivery partners may verify your photo ID before the unloading of the products. Failure to comply with verification requests will be considered as refusing the delivery, the item(s) will be returned to the warehouse, and a service fee will be charged. If you choose to reschedule, a secondary delivery fee will be applied.

    All shipments are delivered Monday to Friday between 9:00 am and 7:00 pm. We cannot ship on weekends and federal holidays; your order will be sent the following business day for regular ground shipping. Orders will not be delivered on Saturday or Sunday. Additional charges will be added for special weekend delivery requests.

    Upon delivery, you or a third party appointed by you shall scrutinize the item(s) before our delivery partner leaves the premises. Any damaged or defective items must be reported to support@declareusa.com within 48 hours of delivery and noted on the proof of delivery document. Don't hesitate to contact us to provide photos showing the damage or fault. We will reply within two business days.

    Declare USA reserves the right in its absolute discretion to determine whether a product or a component of a product has failed due to a defect or wear and tear. Declare USA offers such replacement or repair at its sole discretion, except for vintage pieces. Declare USA reserves the right to provide a full refund if the client cannot access procedures for an exchange. All repair or replacement of the item(s) will depend on inventory availability and production times.

    SIGNING OF PROOF OF DELIVERY RECEIPT (POD)

    A POD is not simply a receipt of delivery but an acknowledgment that the goods arrived intact. All too often, PODs are signed without inspecting your delivery.

    We advise confirming that the shipment was intended for you, that the entire order has been delivered, and that it was delivered undamaged.

    Anything not indicated on this form before signature will result in Castlery being unable to authorize any damage claims after your driver has left.

    Please follow our checklist created for your safety before the Point of Delivery (POD) is signed:

    Checklist: 


    1. Please check all packaging types and materials for visible damage.

    
2. Please confirm you have received the correct furniture pieces per the POD and the delivery order. 


    3. If you have White Glove delivery, ensure that all items have arrived perfectly assembled and there is no visible damage ( Except Vintage Condition).

    4. If a piece has severe visible damage, point it to the dispatcher.

    
5. If there is damage: Please take photos of the damage and details. 


    6. Please indicate any property damage caused by delivery on the POD. We will need photographs and video footage of the damage occurring to document the damage.

    7. After you’ve gone through your entire shipment and documented any issues, you may obtain the driver’s signature or initials next to your notes about the damaged items on the POD.

    DELAYING/HOLDING SHIPMENTS

    Need us to hold your shipment because your home or space is not ready? Please place your order with Declare USA, and upon receiving your order confirmation via e-mail, reply to us with any particular requests.

    If you are not ready to receive your order, our company will honor and holding for any shipment for a specified time at no charge. All Requests must be made within 24 hours from when the "Shipment Preparing" e-mail is sent out. The order will be processed if we do not receive a request to hold the order within that 24-hour time frame.

    We can provide 17 days of free storage for all shipments. The 17 days of free storage begin when you receive an e-mail confirmation and when delivery scheduling attempts start.

    Should you require a hold of your shipment beyond the 17 days of free storage offered, we can hold it for an additional cost. Storage charges for the other 17 days will be 12% of the order/product shipment value on hold, subject to taxes.

    DELAYED SHIPPING / DELIVERY DUE TO UNPREDICTED CIRCUMSTANCES

    Declare USA reserves the right to reschedule the delivery, subject to the availability of the following open delivery date, in case of a delay in shipment due to unforeseen situations such as weather, automotive damage, and others.

    No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed. Our company shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment/delivery of the goods, and no such delay shall entitle the customer to treat this agreement as being repudiated by Declare USA or to any comparison.

    REDELIVERY FEE

    Any last-minute changes for scheduled delivery dates must be requested three business days before your confirmed delivery. Any last-minute requests after said timeframe will be subject to a redelivery fee of $300 and applicable taxes.

    MISSED DELIVERIES

    Our delivery partners or own dispatchers will contact you to schedule your delivery slot. Please note that orders will be canceled and subject to a 30% restocking fee if you cannot be reached to schedule your delivery date with the carrier. During the day of delivery, you will need to be available to be contacted by call or text message. If you are not present and available at the delivery address within your allocated delivery slot, our delivery partners will wait for approximately 20 minutes before they leave. All undeliverable orders will be returned to our dispatch facilities and restocked. To reschedule delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a redelivery fee of $200. We ask that you let our delivery partners know of any necessary changes to your delivery slot at least three business days in advance.

    INCORRECT DELIVERY ADDRESS

    All undeliverable orders will be returned to our distribution center and restocked. To reschedule the delivery to the correct address, we will contact you to arrange for the next delivery with a redelivery fee of $200.

    DELIVERY RESTRICTIONS

    We reserve the right to refuse delivery to specific places for pieces we deem the high risk of loss or damage and inaccessible areas for our home delivery services. You are responsible for ensuring that all furniture items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

    We cannot deliver to P.O. Boxes or Parcel Lockers because they are usually too small to accept most of the items we sell.

  • Flat Rate Shipping Per Shipment.

    Shipping fees are charged per shipment, not per order, and are fixed at flat rates depending on shipment value and delivery location.

    A friendly reminder that for orders with multiple items, dependent upon each item’s estimated delivery, there may be multiple shipments per order. Shipping fees are calculated based on your location and order subtotal. Total shipping fees will be indicated during the checkout process after processing the required shipments based on the estimated delivery of all your items.

    We cannot ship on weekends and federal holidays; your order will be sent the following business day for regular ground shipping. Orders will not be delivered on Saturday or Sunday. Additional charges will be added for special weekend delivery requests.

  • FREE SHIPPING

    Free Shipping applies to all orders that comprise our Creations. Kindly note that standard shipping fees apply if your order includes other items like Vintage furniture. This offer is not valid for remote areas.

    For some major cities, Free Shipping applies to shipments with a subtotal of $999 and above, excluding add-on services.

    Please note that shipping fees are charged per shipment, not per order. If you are purchasing multiple pieces within an order, depending on each item’s estimated delivery, you may have multiple shipments within an order.

    We recommend adding all items to your cart, and during your checkout process, Free Shipping and all other shipping fees will be indicated accordingly.

RETURN & EXCHANGE POLICY

We hope you love our furniture designs + vintage curated selection, and we want you to be delighted with every piece you acquire.

If you are not completely satisfied with your purchase, please get in touch with support@declareusa.com

Some pieces are eligible for a Return, Exchange, or Refund.

  • We accept returns and cancellations on most items, although the request must be submitted via email within 48 hours of delivery or in advance.

    • Please check if your parcel exposes damages upon receipt. You may open your purchase while the delivery driver is still on location to ensure it. If you see several imperfections, it would be essential to take a picture of the damaged box and item, report the damage on the BOL (Bill of Lading), or reject the shipment, depending on the damage. Email us immediately if this issue arises at support@declareusa.com

    • If you qualify for a return, the piece must be returned in a similar condition ( excellent/sellable ) that it was received.

    • Once your return has been approved, you have 7 days to schedule the pick-up with the appropriate provider.

    • If you return the piece within seven days from approval, you will receive a refund for the item price (excluding original shipping costs) less a 25% restocking fee.

    • For items returned 14 days after approval, there will be a 30% restocking fee.

    • Please note that the customer is responsible for the cost of return shipping.

    • Please note that Declare USA is not responsible for any losses/damages during the return shipping process and we recommend insuring your shipment for peace of mind.

    • Declare USA reserves the right to refuse returns or exchanges of any items not in the original condition due to damage or misuse by the client.

    • You are responsible for ensuring that all furniture items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location. Suppose an item cannot be delivered due to inaccessibility. In that case, the client is responsible for any shipping cost, insurance, and restocking fee associated with returning the piece to Declare USA dispatch facilities.

    • A 50% restocking fee and a redelivery fee will be applied to all concrete items returned or exchanged for reasons other than the manufacturer’s defect or damage.

    • You can exchange furniture items of equal or more excellent value, you may opt for a credit towards your next purchase, and the restocking fee will be waived within 14 days. Please note delivery fees are not refundable with exchanges or returns.

    • If you qualify for an exchange, you may exchange the item for another item of equal or more excellent value, but no refund or credit will be issued.

    • Please note all custom and altered items, including re-upholstering, and re-finishing, are FINAL SALE and not eligible for return.

    •DISCLAIMER

    Declare USA will not be responsible for any consequences (direct or indirect) of the delivery of the merchandise if the client decides to manage their transport provider. Any transit problem or episode of damage to the piece does not entitle the customer to claim any refund or cancellation.

    In Case of Damage (Declare USA - CREW)

    It is your responsibility to inspect your product upon delivery. Diverse or punctual damages upon delivery must be noted on the delivery receipt and reported immediately. Any damage not commented on on the delivery receipt will be considered customer damage and unwarranted. If not reported within 48 Hours of delivery, the defects and variances will be regarded as “acceptable” and will not be accepted for return or exchange. We will work with you to resolve the issue to your satisfaction.

    • Contact us at contact@declareusa.com to get more information.

  • We accept returns and cancellations on most items, although the request must be submitted via email within 48 hours of delivery or in advance.

    • Please check if your parcel exposes damages upon receipt. You may open your purchase while the delivery driver is still on location to ensure it. If you see several imperfections, it would be essential to take a picture of the damaged box and item, report the damage on the BOL (Bill of Lading), or reject the shipment, depending on the damage. Email us immediately if this issue arises at support@declareusa.com

    • If you qualify for a return, the piece must be returned in a similar condition ( excellent/sellable ) that it was received.

    • Once your return has been approved, you have seven days to schedule the pick-up with the appropriate provider.

    • If you return the piece within seven days from approval, you will receive a refund for the item price (excluding original shipping costs) less a 25% restocking fee.

    • For items returned 14 days after approval, there will be a 30% restocking fee.

    • Please note that the customer is responsible for the cost of return shipping.

    • Please note that Declare USA is not responsible for any losses/damages during the return shipping process, and we recommend insuring your shipment for peace of mind.

    • Declare USA reserves the right to refuse returns or exchanges of any items not in the original condition due to damage or misuse by the client.

    • You are responsible for ensuring that all furniture items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location. Suppose an item cannot be delivered due to inaccessibility. In that case, the client is responsible for any shipping cost, insurance, and restocking fee associated with returning the piece to Declare USA dispatch facilities.

    • A 50% restocking fee and a redelivery fee will be applied to all concrete items returned or exchanged for reasons other than the manufacturer’s defect or damage.

    • You can exchange furniture items of equal or more excellent value. You may opt for a credit towards your next purchase, and the restocking fee will be waived within 14 days. Please note delivery fees are not refundable with exchanges or returns.

    • If you qualify for an exchange, you may exchange the item for another item of equal or more excellent value, but no refund or credit will be issued.

    • Please note all custom and altered items, including reupholstering and re-finishing, are FINAL SALE and not eligible for return.

    •DISCLAIMER

    Declare USA will not be responsible for any consequences (direct or indirect) of the delivery of the merchandise if the client decides to manage their transport provider. Any transit problem or episode of damage to the piece does not entitle the customer to claim any refund or cancellation.

    In Case of Damage (Declare USA - CREW)

    It is your responsibility to inspect your product upon delivery. Diverse or punctual damages upon delivery must be noted on the delivery receipt and reported immediately. Any damage not commented on the delivery receipt will be considered customer damage and unwarranted. If not reported within 48 Hours of delivery, the defects and variances will be regarded as “acceptable” and will not be accepted for return or exchange. We will work with you to resolve the issue to your satisfaction.

    • Email us at support@declareusa.com to get more information.

  • Returns or Exchanges are not accepted for the Limited edition Designs. Please note that the company will not accept returns for Bespoke (COM/COL) and Special Orders products since these items have been customized accordingly to your personal preferences.

    • If an order is received with damages, please send a photo, name, and order number to support@declareusa.com

    • You are responsible for ensuring that all furniture items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location. Suppose an item cannot be delivered due to inaccessibility. In that case, the client is responsible for any shipping cost, insurance, and restocking fee associated with returning the item to Declare USA dispatch facilities.

    •Made to your specifications and submitted for production at the time of your order. A 60% deposit may be required at the time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage.

    • Declare USA is not responsible for any losses/damages during the shipping operation in your carrier, and we recommend ensuring your shipment for peace of mind.

    Policy for defective items:

    We have rigorous quality check procedures to verify all our artisan pieces before they are shipped out. However, an item with minor flaws might get shipped out. If occur inconveniences with your product, please take photos ( ASAP) or videos demonstrating the issue and describe it in detail. Contact us at support@declareusa.com immediately.

    As a resolution:

    • We will provide you with a new product or a replacement part.

    ( Please note our Estimated Production Time).

    • We offer a blemish discount or provide local repair reimbursement at our discretion.

    • If you do not wish to accept any of our solutions to the case, you will be responsible for returning the item(s) to us to receive your product refund (please note a 30% restocking fee will be applicable).

    • We will not be able to process your claim if your item:

    It was delivered more than 14 days ago or has been used.

REFUND POLICY

Some pieces are eligible for a Return, Exchange, or Refund.

  • • After the furniture is inspected and approved for a refund, you will receive a refund for the item price (excluding original shipping costs) less a 25% restocking fee (processed through Declare USA, LLC for insurance purposes). Please allow up to 30 business days for return shipping and return payment processing.

    • Any taxes charged will be refunded following applicable laws.

    • Delivery fees are non-refundable, except for manufacturer defects or our crew transit damage.

    • For merchandise picked up in CT, refunds will be processed once received and inspected at our facilities. Depending on your pick-up location, processing this refund can take up to 15 to 25 days.

  • • After the furniture is inspected and approved for a refund, you will receive a refund for the item price (excluding original shipping costs) less a 25% restocking fee (processed through Declare USA, LLC for insurance purposes). Please allow up to 30 business days for return shipping and return payment processing.

    • Any taxes charged will be refunded following applicable laws.

    • Delivery fees are non-refundable, except for manufacturer defects or our crew transit damage.

    • For merchandise picked up in CT, refunds will be processed once received and inspected at our facilities. Depending on your pick-up location, processing this refund can take up to 15 to 25 days.

  • Declare USA does not accept refunds for Limited Edition pieces, Bespoke (COM/COL), and Special orders.